Business Communication in Action 実践ビジネス英語
Hello everyone. こんにちは。みなさん。
Hello and welcome to the show.
This is Heather Howard.
Let's take a look at conversation at work.
Giving Feedback (6)
Talk the talk
S: In our current vignette, Umemura and other members of H & B
talk about pet phrases that annoy them including "to be honest"
and "between you and I."
Are there any phrases that get under your skin, Heather?
H: I'm not a big fan of "it goes without saying" or
"it hardly needs to be said."
I can't help thinking, "If something goes without saying
or hardly needs to be said, then why say it?"
At best, phrases like that feel like filler.
At worst, they make the speaker or writer sound arrogant.
I'm also with Umemura in getting annoyed by ungrammatical usage.
At the risk of sounding like a prig,
I always grit my teeth when native speakers misuse "it's"
with an apostrophe and "its" without when the writing.
I see where the mistake comes from.
The apostrophe s makes people think that word is a possessive form.
So they write things like: the dog didn't like it's new collar
using "it's" with an apostrophe.
But it's such an easy thing to get right.
All we have to do is ask ourselves: Can we write the same
sentence using "it is"?
If we can, then the proper word is "it's" with an apostrophe.
But we wouldn't say: the dog didn't like it is new color. So no apostrophe.
S: And the same trick works for "you're" with an apostrophe
and "your" without.
If you can write the same sentence using "you are"
then it's "you're" with an apostrophe.
H: Yes. Another one that frustrates me.
Oh, and let me not forget, "who's" with an apostrophe
and "whose" without.
S: The conversation eventually turns to effective ways
of giving and receiving feedback?
Do you have any guidelines for yourself when being criticized,
Heather?
H: I definitely agree that it's important to listen objectively,
and to ask ourselves whether it's the criticism that bothers us
or the particular way it was expressed.
I also try to make sure that I don't let my overall opinion of
someone cloud my judgment.
Some of the most valid criticism I ever received many years ago
was from a colleague I could not stand.
I think a large part of that learning experience was
being able to overcome my passionate dislike of her
and realize that in that particular instance she was right.
To achieve that objectivity, it often helps to give ourselves
time to think about criticism.
If we get an email or have a conversation with someone
that's critical, we should ask questions,
learn exactly what the other person objects to.
And I think it's perfectly fine to write or say,
"Thank you for bringing this to my attention.
I'm gonna give it to some serious thought.
So would it be all right if I got back to you later today or tomorrow?"
That way the other person knows we're taking their comments seriously
and we can avoid a knee-jerk reaction that might make things worse.
S: Certainly. Anything else?
H: Well, if we feel the criticism was warranted
we should sincerely acknowledge our fault.
Ascertain specifically how we can do better, and do better.
No spin, no attempt to dodge responsibility.
I've said it before but it bears repeating.
Spin makes us look fallible and sneaky.
That's all for today.
Hope that was interesting. Bye, bye.