Welcome to Business Communication in simple English.
And I am Adam Fulford.
We're here to help you master some e-mail basics.
Hello. This is Adam Fulford.
If you don't feel comfortable using "we", as this implies a group is to blame.
You could say:
"I am very sorry that your order was incorrectly processed."
You could simply say, "We will send replacements as soon as we can."
In the future or in future, which is often used in Britain, is fine.
You might also say:
"We will check our shipments more carefully from now on."
Again, I am really sorry for the inconvenience.
You could turn this around and say,
I hope we will soon restore your faith in our products.
You might split this into a statement of options and then a request for a choice.
Well, my recommendation is simply to be sincere. I'm very sorry.
When writing mail, you can use upper case letters for so in "I'm SO sorry!"
You can add a few o's and write, "I am SOOO sorry."
But that only really works for something that is actually not very important.
It doesn't look serious enough for a serious apology.
Oh, look at the time.
I'm sorry, everyone. It's time for us to go.
See you next time.